Sunday, May 22, 2011

How I HotSync my Palm Tungsten E2 via Bluetooth with Windows 7

Preliminaries first. I am running Palm Desktop 6.2.2 on Windows 7 Home Premium 64-bit. A long time ago I stuck a Bluetooth port in one of my USB ports, and it stays there all the time. Long ago I was successful in getting my Tungsten E2 to HotSync via Bluetooth. But it seems like every time I try to HotSync it for the past year, I get an error message. And I never can get it to HotSync without a big troubleshooting production. This time I ended up on chat support, and my issue was finally resolved by soft resetting my Palm and by exiting the HotSync Manager. I am pasting below the chat history because it runs through the typical steps necessary to get the Bluetooth Sync to work with Windows 7. I hope to refer back to this post and update it with any additional feedback if I have trouble again.

Things to try:

1. Exit the PC HotSync Manager in the System Tray, then restart it. (This is what almost always works for me.)


2. In the words of the support associate, "We created a new Bluetooth connection and by exiting the HotSync Manager, performing soft reset and then relaunching the HotSync Manager worked."

Hello Tom.
Thanks, Rosy. I really appreciate your help.
1:55 PM Connection lost. Attempting reconnection...
1:55 PM Rosy:
I see that you are unable to initiate Bluetooth HotSync. Correct?
1:55 PM Support session established with Rosy.
1:56 PM Rosy:
You're welcome.
1:56 PM Rosy:
Just to confirm, you have Tungsten E2. Correct?
1:56 PM Tom Haws:
Yes.
1:57 PM Rosy:
Which version of Palm Desktop is installed on your computer?
1:57 PM Tom Haws:
6.2.2
1:58 PM Rosy:
Okay.
1:59 PM Rosy:
Is this the first time you are trying to perform Bluetooth HotSync?
1:59 PM Support session established with Rosy.
2:00 PM Tom Haws:
I get it working sometimes, but then next time I try it won't. It seems like the typical solution is to delete something and let the wizard re-establish the partnership. But I can't figure it out today. And it's always hard for me to figure it out.
2:00 PM Rosy:
Could you please check whether the Bluetooth on your device is turned "on"?
2:00 PM Tom Haws:
No. I have done HotSync successfully many times. But it seems lately every time is a failure and a fight.
2:01 PM Tom Haws:
Done.
2:01 PM Rosy:
Okay.
2:01 PM Rosy:
I might be able to help you more if I can remotely view your computer, and I need your permission to do this. May I remotely view your computer?
2:02 PM Tom Haws:
OK.
2:02 PM Tom Haws:
o.
2:02 PM Rosy:
Thank you.
2:02 PM Rosy would like to start an operation which requires an applet to be downloaded. Download Applet
2:02 PM Tom Haws:
Please do. Yes. It is the PC that is the key to the solution. I do remember that.
2:02 PM Rosy:
Please download the applet and run it on your computer.
2:02 PM Applet connecting...
2:02 PM Applet connected.
2:03 PM Tom Haws:
You are on
2:03 PM Desktop Viewing started by Rosy.
2:04 PM Rosy:
Now I can view your computer.
2:04 PM Tom Haws:
Take it over.
2:05 PM Tom Haws:
Are you able to see and control my PC? I don't see any action.
2:06 PM Rosy:
I can just view your PC.
2:06 PM Rosy:
Please follow the red marks.
2:06 PM Tom Haws:
Roger.
2:06 PM Desktop Viewing by Rosy stopped.
2:06 PM Desktop Viewing started by Rosy.
2:08 PM Tom Haws:
I am ready.
2:11 PM Tom Haws:
Ahh.
2:11 PM Rosy:
Please initiate the HotSync process by tapping the HotSync icon on your device.
2:12 PM Tom Haws:
The only available hotsync was BT to LAN
2:12 PM Tom Haws:
So I did Setup.
2:13 PM Tom Haws:
I hope that's okay. Now it is trying to HotSync.
2:13 PM Tom Haws:
But it's heading for the same message.
2:13 PM Rosy:
Could you please let me know the message?
2:13 PM Tom Haws:
Long effort.
2:13 PM Tom Haws:
Same message.
2:14 PM Tom Haws:
The four hotsinc options are Cradle/Cradle
2:14 PM Tom Haws:
IR to a PC/handleld
2:14 PM Tom Haws:
BT to LAN
2:14 PM Tom Haws:
and the new connection I just set up GERANIUM
2:14 PM Tom Haws:
I picked GERANIUM (That's how it has worked in the past).
2:15 PM Tom Haws:
But it says the same message.
2:16 PM Rosy:
Okay.
2:16 PM Tom Haws:
Does it need to ba a trusted device? It currently is not.
2:16 PM Rosy:
Let us make some settings on your device.
2:16 PM Tom Haws:
OK
2:16 PM Rosy:
Open the Prefs application and select Bluetooth.
2:17 PM Tom Haws:
Done
2:17 PM Rosy:
Select Setup Devices.
2:17 PM Tom Haws:
Done
2:17 PM Tom Haws:
Three buttons.
2:17 PM Rosy:
Select HotSync Setup or PC Set Up.
2:17 PM Tom Haws:
Phone Steup, PC Setup, and LAN Setup.
2:17 PM Tom Haws:
I have been using PC setup.
2:17 PM Tom Haws:
Done.
2:17 PM Tom Haws:
Two buttons: Morning Glory
2:18 PM Tom Haws:
(Wireless connection and data serevie)
2:18 PM Tom Haws:
and GERANIUM (synchroize with Bluetooth)
2:18 PM Rosy:
Select Next on the information screen. Your Palm device searches for nearby Bluetooth devices.
2:18 PM Tom Haws:
I don't know why the button has a name.
2:19 PM Tom Haws:
There is no Next. There are only two buttons as described Morning-glory and Geranium
2:19 PM Tom Haws:
Shall I pick GERANIUM? That's what I normally do.
2:20 PM Tom Haws:
GERANIUM has a HotSync icon next to it.
2:20 PM Rosy:
Okay.
2:20 PM Rosy:
Tap on it.
2:20 PM Tom Haws:
NNow there are several screen with steps for setting up serial port, with Next buttons.
2:21 PM Rosy:
Tap on next in step 1,2 and 3.
2:21 PM Tom Haws:
Wait. After the first Next Button, I am on a discovery screen.
2:21 PM Tom Haws:
GERANIUM appears for me to pick.
2:21 PM Tom Haws:
Not a trusted device, but it appears.
2:22 PM Tom Haws:
Pick it as a Nearby Device?
2:22 PM Rosy:
Yes.
2:22 PM Rosy:
Select your computer from the list of nearby devices and select OK.
2:22 PM Tom Haws:
Now I am att the steps. And I am going through them.
2:23 PM Tom Haws:
At the end there is a HotSync now button.
2:23 PM Tom Haws:
Launch HotSync.
2:23 PM Rosy:
Tap on Launch HotSync on step 4.
2:23 PM Rosy:
Your Palm device begins to sync with your computer.
2:23 PM Tom Haws:
Done
2:23 PM Tom Haws:
Connecting with the desktop using GERANIUM
2:23 PM Tom Haws:
waiting.
2:23 PM Tom Haws:
...
2:23 PM Tom Haws:
...
2:24 PM Tom Haws:
...
2:24 PM Rosy:
Okay.
2:24 PM Tom Haws:
...
2:24 PM Tom Haws:
...
2:24 PM Tom Haws:
The connectoin between your device...
2:25 PM Tom Haws:
and the sektop could not be established. Please check your setup and try again. This is a recording.
2:25 PM Tom Haws:
Same message.
2:25 PM Tom Haws:
:-)
2:25 PM Rosy:
Let us try to create a new Bluetooth connection on your device.
2:25 PM Tom Haws:
OK.
2:25 PM Rosy:
On your device, tap on Home >> Prefs.
2:25 PM Tom Haws:
Done
2:25 PM Rosy:
Under Preferences, tap on Connections >> That will open the Available connections on the device.
2:26 PM Rosy:
Tap on New Button and that will show the Edit connctions screen.
2:26 PM Tom Haws:
Done
2:26 PM Rosy:
Give the name as NewBT.
2:26 PM Tom Haws:
GERANIUM is at the bottom of the list.
2:26 PM Tom Haws:
NewBT
2:26 PM Rosy:
Tap on New Button and that will show the Edit connctions screen.
2:26 PM Rosy:
Give the name as NewBT.
2:27 PM Tom Haws:
Roger. Settings?
2:27 PM Tom Haws:
Got iy. PC via blueooh
2:27 PM Tom Haws:
Tap to find.
2:27 PM Rosy:
Under Connect to: select PC.
2:27 PM Tom Haws:
Tap?
2:27 PM Rosy:
Under Via select Bluetooth.
2:27 PM Tom Haws:
Yup.
2:27 PM Rosy:
Tap on Tap to Find.
2:28 PM Tom Haws:
OK.
2:28 PM Rosy:
Select your PC name and click on Ok under the Discovery Results.
2:28 PM Tom Haws:
I see geranium
2:28 PM Tom Haws:
Add to trusted list. But PC doesn't offer a passkey.
2:29 PM Rosy:
Is it asking for a Pass key.
2:29 PM Tom Haws:
Yes.
2:29 PM Tom Haws:
PAlm wants a passkey. PC isn't offering one.
2:29 PM Rosy:
Give the Pass key as 1111 both on your device and on your computer.
2:30 PM Tom Haws:
My computer isn't presenting me with an y opporutnity to enter one.
2:30 PM Rosy:
Did you enter the Pass key on your device.?
2:30 PM Tom Haws:
Done
2:31 PM Tom Haws:
OK. PC done too.
2:31 PM Tom Haws:
Now NewBT is in the Connections list.
2:32 PM Rosy:
Then select NewBT in the Available connections and click on Done.
2:32 PM Tom Haws:
Whew! I have to take good notes if I have to do this every time!
2:32 PM Tom Haws:
Done.
2:32 PM Tom Haws:
I will copy this chat.
2:33 PM Rosy:
This is not required to do again and again it is only done when we try to pair the device with your computer.
2:33 PM Tom Haws:
I hope and wish.
2:33 PM Tom Haws:
It seems every time, the connection has to be redone.
2:34 PM Tom Haws:
OK. What now?
2:34 PM Tom Haws:
HotSync with NewBT.
2:34 PM Rosy:
Yes.
2:34 PM Rosy:
You should be at Preferences screen now.
2:34 PM Tom Haws:
Oh, no.
2:35 PM Tom Haws:
OK.
2:35 PM Tom Haws:
Sorry.
2:35 PM Rosy:
Select Bluetooth.
2:35 PM Tom Haws:
I am now.
2:35 PM Tom Haws:
OK.
2:35 PM Rosy:
No problem.
2:35 PM Rosy:
Select Setup Devices.
2:35 PM Tom Haws:
Done.
2:35 PM Rosy:
Select HotSync Setup or PC Setup.
2:35 PM Tom Haws:
Done.
2:35 PM Rosy:
The next screen tells you about the process you're about to undergo. Select Next.
2:35 PM Tom Haws:
There are two buttons.
2:36 PM Tom Haws:
No NExt.
2:36 PM Tom Haws:
MORNING-GLORY and GERANIUM are the two buttons.
2:36 PM Tom Haws:
I don't know why still GERANIUM. But that's what the button says.
2:37 PM Tom Haws:
Pick it?
2:37 PM Tom Haws:
It has a HotSync icon by it.
2:38 PM Rosy:
What is your computer name?
2:38 PM Tom Haws:
So I'm giong back to connections and deleting GERANIUM. I hope that's okay.
2:38 PM Tom Haws:
Geranium.
2:39 PM Rosy:
Please let me know your computer name.
2:39 PM Tom Haws:
All flower names. Isn't that cute?
2:39 PM Tom Haws:
GERANIUM.
2:39 PM Rosy:
Yes.
2:39 PM Rosy:
Okay.
2:39 PM Rosy:
Tap on your computer name.
2:39 PM Rosy:
Select your computer from the list of nearby devices and select OK.
2:40 PM Tom Haws:
OK.
2:40 PM Tom Haws:
Done.
2:40 PM Rosy:
Select Next three times to skip the three steps for setting up a virtual serial port. Bluetooth synchronization on Windows Vista doesn't use virtual serial ports.
2:40 PM Tom Haws:
OK.
2:40 PM Rosy:
Select Launch HotSync on step 4. Your Palm device begins to sync with your computer.
2:40 PM Tom Haws:
one.
2:41 PM Tom Haws:
Done.
2:41 PM Tom Haws:
Connecting with the desktop using GERANIUM
2:41 PM Tom Haws:
...
2:41 PM Tom Haws:
...
2:42 PM Tom Haws:
The connection between your device and the desktop could not be established. Please check your setup and try again.
2:42 PM Tom Haws:
Sorry.
2:42 PM Rosy:
Click on start.
2:42 PM Rosy:
Right click on Computer.
2:42 PM Tom Haws:
That's what keeps happening. Everytime.
2:43 PM Tom Haws:
,
2:43 PM Rosy:
Click on properties.
2:43 PM Tom Haws:
Done.
2:43 PM Tom Haws:
Sorry.
2:45 PM Tom Haws:
I don't believe that in the past the eventual solution has involved serial ports, though I have tried theat route..
2:46 PM Rosy:
When you tap on the HotSync icon on the device what is the option selected under the HotSync icon for the drop down.
2:46 PM Tom Haws:
I believe the eventual solution has involved deleting old connections and letting some wizard create new ones. But then again, the solution isn't persistent. :-0(
2:46 PM Tom Haws:
:-(
2:46 PM Tom Haws:
...
2:47 PM Rosy:
When you tap on the HotSync icon on the device what is the option selected under the HotSync icon from the drop down.
2:47 PM Tom Haws:
GERANIUM is selected. There is also NewBT available. The wizard we stepped through set it to GERANIUM.
2:49 PM Rosy:
Please select NewBT and initiate the HotSync process.
2:49 PM Tom Haws:
OK.
2:49 PM Tom Haws:
orry. a sick daughter called me.
2:50 PM Rosy:
Please select NewBT and initiate the HotSync process.
2:50 PM Tom Haws:
Connecting with the desktop using NewBT.
2:50 PM Tom Haws:
...
2:51 PM Tom Haws:
The connection between your device and the desktop could not be established. Please check your setup and try again.
2:52 PM Tom Haws:
I have done this. In fact, I just did it last week. I know I can do it. I just forgot what I did.
2:53 PM Tom Haws:
It involves deleting something, I think.
2:53 PM Rosy:
Perform soft reset on your device by pushing the reset button which is present at the back panel of your device.
2:53 PM Tom Haws:
Done.
2:54 PM Rosy:
Please initiate the HotSync process.
2:54 PM Tom Haws:
OK.
2:55 PM Tom Haws:
GERANIUM or NewBT?
2:55 PM Rosy:
NewBT.
2:55 PM Tom Haws:
Done.
2:55 PM Tom Haws:
Succes.
2:55 PM Rosy:
Yes.
2:55 PM Tom Haws:
So, what do you think it was, the soft reset or stopping hotsync?
2:56 PM Tom Haws:
p.s. Thanks!!!!!!!!!!!!!!!!!!!!!!1
2:56 PM Tom Haws:
------------/----------@
2:57 PM Rosy:
We created a new Bluetooth connection and by exiting the HotSync Manager, performing soft reset and then relaunching the HotSync Manager worked.
2:57 PM Rosy:
You’re welcome. Is there anything else I can help you with?
2:57 PM Tom Haws:
I agree. I will blog that result.
2:57 PM Tom Haws:
Just have a really nice day.
2:57 PM Rosy:
Okay.
2:57 PM Tom Haws:
Bye.
2:58 PM Rosy:
Let me provide you with the Chat session ID number 92478145 as a reference for this case.
2:58 PM Tom Haws:
OK.
2:58 PM Rosy:
Thank you for contacting Palm and feel free to contact us for further assistance.
2:58 PM Rosy:
After our chat ends, please take a few minutes to complete the survey that you’ll receive via email.
2:58 PM Tom Haws:
May you be blessed in everything.
2:58 PM Tom Haws:
OK.
2:58 PM Rosy:
Thank you.
2:58 PM Rosy:
Have a Great day.
2:58 PM Tom Haws:
You did awesome. Very methodical and persitstent.
2:58 PM Rosy:
Bye.
2:58 PM Tom Haws:
And patient.
2:58 PM Tom Haws:
And good reseracher. Amazong.
2:58 PM Tom Haws:
Bye.
2:59 PM Rosy:
Thank you.It's my pleasure assisting you today.
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2 comments:

Anonymous said...

Thanks, worked like a char,

December 9, 2011 at 1:29 PM
Thomas Gail Haws said...

All you did was exit the Hotsync manager in the PC system tray and then restart it?

December 9, 2011 at 3:56 PM

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